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Interpreters

We appreciate that some of our patients may find it easier to come to appointments with someone who can help them with communication.

This may be a family member, a friend or another person they have asked to attend the appointment with them.

With advance warning, we are also able to arrange an interpreter to be present for a consultation.

There is also a telephone-based service which can be arranged  - Language Line - a service provided through The Office of Ethnic Affairs.  This service is FREE as is funded by Nelson Bays Primary Health.  Language Line services are entirely confidential.

HOW LANGUAGE LINE WORKS - Should you, a family member or friend require the interpretation service, the doctor will call you in to their consultation room, the interpreter is then phoned whilst you are there and the consultation begins.  This helps both you and the doctor understand both your needs and the content of the consultation.

 

Deaf VRI (Video Remote Interpreting)

This service is available for patients who wish to communicate during consultations using New Zealand Sign Language.  Deaf Aotearoa and Stoke Medical Centre use Skype technology to provide this service.

To make a booking - you may email enquiries@stokemedical.co.nz

 

 

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